Example Shop support
For help with an order, log in and contact the shop through your order. Use the form below for account, website or other Basildon Delivery enquiries.
For product problems, returns, replacements, cancellations, refunds, delivery questions, or messages for Example Shop.
Log in or create an account first. Example Shop is the seller and receives verified order support directly; guest messages are not sent to shops.
Use this if you cannot log in, cannot access an account, or need help getting back into the platform.
Tell us the email address on the account and what goes wrong when you try to sign in.
For website, account, or payment-page problems while using Example Shop. This goes to Basildon Delivery, not directly to the shop.
Include what page you were on, what you clicked, and any error message you saw.
For local shops that want to join, need onboarding information, or have a business/platform question.
Tell us the shop name, postcode, and the best way to contact you.
For riders who want to join, have an activation/document question, or need help with rider account access.
Tell us whether you already have a rider login or invite link.
For general questions about Basildon Delivery, local coverage, the pilot, or platform contact.
Give us the useful details and we will route it to the right person.
Basildon Delivery contact
This form goes directly to the Basildon Delivery team for account, website and general platform enquiries. For products, returns, replacements, cancellations, refunds or another order issue, log in and open an order-linked ticket for the shop.